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CONTACT.TXT
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CONTACTING MCAFEE AND NETWORK ASSOCIATES
Last updated: July, 2002
This file is best viewed in Courier font to
properly display special characters for various
languages.
_______________________________________________
WHAT'S IN THIS FILE
- Technical Support
- Customer Service
- Download Support
- AVERT Anti-Virus Research Site
- McAfee Beta Program
- On-Site Training
- Reporting a Problem
- Network Associates Offices Worldwide
- McAfee Consumer Product Division
Offices
_______________________________________________
TECHNICAL SUPPORT
Visit the Network Associates Technical Support
KnowledgeCenter at:
http://knowledge.nai.com
The KnowledgeCenter provides:
- For all customers, access to product FAQs,
Documentation, White Papers, and the Message
Board (read-only).
- For PrimeSupport customers, access to search
the KnowledgeBase, write into the Message
Board, and contact technical support staff
via e-mail.
For information on PrimeSupport options,
contact your sales representative or visit the
web site:
www.mcafeeb2b.com/support/primesupport/default.asp
_______________________________________________
CUSTOMER SERVICE
The Customer Service Department is available to
connect you to technical support or to answer
general (non-technical) questions such as:
- Version Definition: information about
Updates and Upgrades
- Customer Queries: help with license
entitlement, registration, grant number
inquiries, technical support validation, and
more
- Find a Sales Representative: Corporate, US,
and international sales offices
Internet Access to Customer Service:
E-mail: services_corporate_division@nai.com
Web: www.nai.com
www.mcafeeb2b.com
Toll-Free Telephone Access to Customer
Service:
+1-888-VIRUS NO (+1-888-847-8766)
Canada
Latin America
United States
Monday - Friday, 8 a.m. - 8 p.m.,
Central Time
00800 12255624 Belgium
Denmark
Finland
France
Germany
Italy
Luxembourg
Netherlands
Norway
Portugal
Spain
Switzerland
United Kingdom
00800 3122 1287 Greece
+1800 552171 Ireland
0800 995954 South Africa
020 522 827 Sweden
0800 3192 9147 Turkey
Monday - Friday, 09:00 - 18:00,
Local Time
_______________________________________________
DOWNLOAD SUPPORT
To download files, visit the McAfee download
site:
www.mcafeeb2b.com/naicommon/download/
- For DAT File Updates:
www.mcafeeb2b.com/naicommon/download/dats/find.asp
- For Product Upgrades:
www.mcafeeb2b.com/naicommon/download/upgrade/login.asp
Valid grant number required. Contact Network
Associates Customer Service
If you need help navigating or downloading
files, call:
+1-972-855-7044
_______________________________________________
AVERT ANTI-VIRUS RESEARCH SITE
To see the latest information about emerging
virus threats, submit samples of potentially
infected files, and download updated scanning
engine files, EXTRA.DAT files, and similar
anti-virus software for testing, visit the
AVERT research site at:
www.mcafeeb2b.com/avert
McAfee also seeks and appreciates general
feedback.
_______________________________________________
MCAFEE BETA PROGRAM
To download new beta software or to read about
the latest beta information, visit the McAfee
beta web site located at:
www.mcafeeb2b.com/beta
To submit beta feedback on any McAfee product,
send e-mail or log on to the Beta Web Forums.
E-mail:
avbeta@nai.com
Beta Web Forums:
http://naiforums.sento.com/~avbeta
McAfee is devoted to providing solutions based
on your input.
_______________________________________________
ON-SITE TRAINING INFORMATION
Contact Network Associates Customer Service or
visit the web site at:
www.mcafeeb2b.com/services/mcafee-training/default.asp
_______________________________________________
REPORTING PROBLEMS
If you find any problems with your McAfee
product, please take a moment to review the
product's README file. It includes detailed
information on all Known Issues. If you find
any feature that does not appear to function
properly on your system, or if you believe an
application would benefit greatly from
enhancement, please contact Network Associates
or one of its resellers with your suggestions
or concerns.
_______________________________________________
NETWORK ASSOCIATES OFFICES WORLDWIDE
Send correspondence to any of the following
Network Associates locations.
United States:
Network Associates Customer Service
4099 McEwen
Dallas, TX 75244
USA
Phone:+1-888-VIRUS NO or +1-888-847-8766
Network Associates offices outside the United
States:
Network Associates Australia
Level 3
40 Miller Street
North Sydney, 2060 NSW
Australia
Phone:+61-2-9761-4200
Fax:+61-2-9761-4499
Network Associates Austria
Pulvermeuhlstrasse 17
Linz, Austria
Postal Code A-4040
Phone:+43-732-757-244
Fax:+43-732-7572-4420
Network Associates Belgique
BDC Heyzel Esplanade, boεte 43
1020 Bruxelles
Belgique
Phone:+32-2-478-1029
Fax:+32-2-478-6621
Network Associates do Brasil
Rua Geraldo Flausino Gomez 78
Cj.- 51 Brooklin Novo - Sπo Paulo
SP - 04575-060 - Brasil
Phone:+55-11-5505-1009
Fax:+55-11-5505-1006
Network Associates Canada
139 Main Street, Suite 201
Unionville, Ontario
Canada L3R 2G6
Phone:+1-905-479-4189
Fax:+1-905-479-4540
Network Associates
People's Republic of China
Room 913, Tower B
Full Link Plaza
No. 18 Chao Yang Men Wai Avenue
Beijing
People's Republic of China 100020
Phone:+86-10-6538-3399
Fax:+86-10-6588-5601
Network Associates
People's Republic of China
Room 1009, Lippo Plaza
222 Huai Hai Road (M)
Luwan District
ShangHai
People's Republic of China 200021
Phone: +86-21-5396-6066
Fax:+86-21-5396-6200
Network Associates Denmark
Lautruphoej 1-3
2750 Ballerup
Danmark
Phone:+45-70-277-277
Fax:+45-44-209-910
NA Network Associates Oy
Mikonkatu 9, 5. krs.
00100 Helsinki
Finland
Phone:+358-9-527-070
Fax:+358-9-5270-7100
Network Associates France S.A.
50 Rue de Londres
75008 Paris
France
Phone:+33-1-4490-8737
Fax:+33-1-4522-7554
Network Associates GmbH
Ohmstra▀e 1
D-85716 Unterschlei▀heim
Deutschland
Phone:+49-89-370-700
Fax:+49-89-3707-1199
Network Associates Hong Kong
14th Floor, Plaza 2000
2-4 Russell Street
Causeway Bay, Hong Kong
Phone:+852-2892-9500
Fax:+852-2832-9530
Network Associates Srl
Centro Direzionale Summit
Palazzo D/1
Via Brescia, 28
20063 - Cernusco sul Naviglio (MI)
ITALY
Phone:+39-02-926-501
Fax:+39-02-9214-1644
Network Associates Japan, Inc.
Shibuya Mark City West 20F
1-12-1 Dougenzaka, Shibuya-ku
Tokyo 150-0043, Japan
Phone:+81-3-5428-1100
Fax:+81-3-5428-1480
Network Associates Latin America
1200 South Pine Island Road, Suite 375
Plantation, Florida 33324
United States
Phone:+1-954-577-4290
Fax:+1-954-236-8031
Network Associates MΘxico
AndrΘs Bello No. 10
4o. Piso
Col. Polanco
MΘxico D.F. C.P. 11560
Phone:+52-5-282-9180
Fax:+52-5-282-9183
Network Associates International B.V.
P.O. Box 58326
1040 HH Amsterdam
The Netherlands
Fax:+31(0)55 543 4646
Network Associates Philippines
Unit 1717 Herrera Tower
No 98 Herrera Street
Salcedo Village, Makati City
Philippines 1200
Phone:+63-2-817-4106
Fax:+63-2-817-4112
Network Associates Portugal
Av. da Liberdade, 114
1269-046 Lisboa
Portugal
Phone:+351-21-340-4543
Fax:+351-21-340-4596
Net Tools Network Associates South Africa
Hawthorne House
St. Andrews Business Park
Meadowbrook Lane
Bryanston, Johannesburg
South Africa 2021
Phone:+27-11-700-8200
Fax:+27-11-706-1569
Network Associates South East Asia
1 Temasek Avenue
Millenia Tower #21-02
Singapore 039192
Phone:+65-222-7555
Fax:+65-220-7255
Network Associates Spain
Orense 4, 4a Planta.
Edificio Trieste
28020 Madrid
Spain
Phone:+34-91-418-8500
Fax:+34-91-556-1404
Network Associates Sweden
DatavΣgen 3A
Box 596
S-175 26 JΣrfΣlla
Sweden
Phone:+46-8-5808-8400
Fax:+46-8-5808-8405
Network Associates AG
Baeulerwisenstrasse 3
8152 Glattbrugg
Switzerland
Phone:+41-1-808-9966
Fax:+41-1-808-9977
Network Associates International Ltd.
227 Bath Road
Slough, Berkshire
SL1 5PP
United Kingdom
Phone:+44-1753-217-500
Fax:+44-1753-217-520
_________________________________
MCAFEE CONSUMER PRODUCTS DIVISION
USA Customer Service
Networks Associates
13465 Midway Road
Dallas, TX 75244
Phone: (972) 308-9960
Cust_Care@Nai.com
On the Internet: www.mcafee-at-home.com.
For Technical Support: www.mcafeehelp.com
NON-US Customer Service
Customer Service
McAfee Consumer Products
Apollo Contact Centre
Units 2-6, Boucher Business Centre
Apollo road, Belfast BT12 6 HP
UK